Hi,
Citroen referred me to the dealer with two item numbers for my ec4
Could anyone say what are they about?
Item number: 41212 or 39897
Thank you for your help
Service - items number meaning
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John Pankhurst
- (Donor 2026)
- Posts: 45
- Joined: 12 Mar 2026, 11:57
- x 29
Re: Service - items number meaning
I don't have a clue on modern cars but a quick Google came up with this. Hopefully it will be relevant.
AI overview
Citroen service item 39897
The term Citroën service item 39897 can refer to two completely different things depending on context: either an internal Citroën diagnostic/service center bulletin number for an infotainment issue, or an aftermarket replacement part number.Here is how you can identify which one you need:
1. The Service Center Technical Reference (Software/Module Fix)If you were given this number by Citroën Customer Care to hand over to a main dealer workshop, it refers to a specific technical diagnostic case.The Issue: It covers a known fault where Connected Services/Over-The-Air (OTA) firmware updates remain permanently stuck during activation, or the "Connected Services" menu fails to appear on the central touchscreen.Affected Vehicles: Commonly associated with newer models like the Citroën C5 X.The Resolution: Referencing item 39897 tells the technician to check the BSFR telematics module, which frequently requires a physical hardware replacement to restore online functionality.
2. The Physical Mechanical Part (MAPCO 39897)If you are looking for a physical spare part, 39897 is the product SKU code for an aftermarket replacement component manufactured by MAPCO.The Component: It is a Charger Intake Hose / Intercooler Turbo Pipe (equivalent to Citroën/Peugeot original equipment part number OE 0382PJ).Specifications: Made of black rubber, 400 mm in length, with an inner diameter of 50/54 mm, and is typically sold without mounting clamps.Vehicle Compatibility: It fits multiple Citroën models equipped with HDi and BlueHDi diesel engines, including the Berlingo, C3 Picasso, C4 Picasso, and C4 Cactus.
AI overview
Citroen service item 39897
The term Citroën service item 39897 can refer to two completely different things depending on context: either an internal Citroën diagnostic/service center bulletin number for an infotainment issue, or an aftermarket replacement part number.Here is how you can identify which one you need:
1. The Service Center Technical Reference (Software/Module Fix)If you were given this number by Citroën Customer Care to hand over to a main dealer workshop, it refers to a specific technical diagnostic case.The Issue: It covers a known fault where Connected Services/Over-The-Air (OTA) firmware updates remain permanently stuck during activation, or the "Connected Services" menu fails to appear on the central touchscreen.Affected Vehicles: Commonly associated with newer models like the Citroën C5 X.The Resolution: Referencing item 39897 tells the technician to check the BSFR telematics module, which frequently requires a physical hardware replacement to restore online functionality.
2. The Physical Mechanical Part (MAPCO 39897)If you are looking for a physical spare part, 39897 is the product SKU code for an aftermarket replacement component manufactured by MAPCO.The Component: It is a Charger Intake Hose / Intercooler Turbo Pipe (equivalent to Citroën/Peugeot original equipment part number OE 0382PJ).Specifications: Made of black rubber, 400 mm in length, with an inner diameter of 50/54 mm, and is typically sold without mounting clamps.Vehicle Compatibility: It fits multiple Citroën models equipped with HDi and BlueHDi diesel engines, including the Berlingo, C3 Picasso, C4 Picasso, and C4 Cactus.
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ostage
- Posts: 7
- Joined: 07 Sep 2025, 20:38
Re: Service - items number meaning
Thank you! I did the Google research but I wanted to know for sure