Diagbox - No dialog, unable to read vehicle VIN

[Crystalyne]

Hey all,

I recently acquired a Lexia kit to try and use Diagbox on some of my cars.

I'm running a pre-setup diagbox VMWare image.

I've tried on both vehicles, and both have the same issue - Diagbox isn't able to read the VIN (although there is clicking coming from the VCI when diagbox tries to communicate), and when trying to do a global diagnostic, all modules but one (I think the battery management ECU) will come up as "No dialogue" in diagbox.

Anyone got any ideas as to what's going on? The problem is the same between the 2 cars.

I've attached some photos of the inside of the tool, as far as I can tell all chips are present -



Diagbox has no issues updating interface firmware.
PSA Interface checker is able to connect to it and get info okay -


Many thanks!

[GiveMeABreak]

So the first thing is to check your VM Ware settings - specifically the comms with the USB ports to make sure the pass through is getting from the laptop through to the software running under the VM.

Next make sure on the laptop that you do not have advanced power saving on and especially turn off the USB power saving features under power management, as if the system puts these to sleep you won't get anything coming through. The boards look OK to me.

[Crystalyne]

I've double-checked, there's no issues with USB passthrough with the VM as far as I can tell.

Laptop has all powersaving settings disabled.

[GiveMeABreak]

So can you just recap the DB version you are using?

[Crystalyne]

I've got 2 VMs, one for Diagbox 7.83 and another for Diagbox 9.68 - I've also got the PSA Interface checker to downgrade interface firmware if going from DB 9 to 7.

For what it's worth, the numbers on the front of the interface are "9780.Z5"