never had a firmware update

This is the Connected NAV system.
Main Features: It is a fully integrated Telematics System featuring CarPlay, Android Auto, Real Time Services, Voice Commands, High-Res Display, 3D Navigation, Bluetooth Hands Free & USB. 2 versions of the system are available NAC (Navigation Audio Connectée) and RCC (Radio Couleur Connectée) or Connected Colour Radio, which does not have the Integrated Navigation or Live Services.
Spurry05
Posts: 10
Joined: 23 Sep 2025, 14:44

never had a firmware update

Unread post by Spurry05 »

Hello I'm a little lost with this and know there's a massive thread being dyslexic it was heard to read with old and new info

I have 2020 C5 aircross
firmware showing as 31.09.46.62_NAC-r0 (I don't think its ever been updated)
My car has WIFI

ive tried the app and it will only download maps v17 no firmware update even though its old ,install fails to update
I believe I need to do firmware first ? but lost on which one or how many I need to do or if I need a licence or not
if someone could help me with which firmware I need please
my vin number is VR7**************[VIN obfuscated, can be read by forum staff]

thanks
User avatar
mickthemaverick
Moderating Team
Posts: 20103
Joined: 11 May 2019, 17:56
x 7772

Re: never had a firmware update

Unread post by mickthemaverick »

Have you asked your dealer if there is an outstanding update for your car? :)
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
Spurry05
Posts: 10
Joined: 23 Sep 2025, 14:44

Re: never had a firmware update

Unread post by Spurry05 »

Yes they want £160 to do it.
Spurry05
Posts: 10
Joined: 23 Sep 2025, 14:44

Re: never had a firmware update

Unread post by Spurry05 »

Well I actually asked how much it was to update
Are you saying there could be some free outstanding updates
User avatar
mickthemaverick
Moderating Team
Posts: 20103
Joined: 11 May 2019, 17:56
x 7772

Re: never had a firmware update

Unread post by mickthemaverick »

OK, so at least you are not looking for something that doesn't exist. Unfortunately I cannot help with this but there are members who can and I'm sure one of them will see your post and help you out. Good luck :)
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
Spurry05
Posts: 10
Joined: 23 Sep 2025, 14:44

Re: never had a firmware update

Unread post by Spurry05 »

mickthemaverick wrote: 23 Sep 2025, 16:15 OK, so at least you are not looking for something that doesn't exist. Unfortunately I cannot help with this but there are members who can and I'm sure one of them will see your post and help you out. Good luck :)
thanks
Spurry05
Posts: 10
Joined: 23 Sep 2025, 14:44

Re: never had a firmware update

Unread post by Spurry05 »

Spurry05 wrote: 23 Sep 2025, 16:20
mickthemaverick wrote: 23 Sep 2025, 16:15 OK, so at least you are not looking for something that doesn't exist. Unfortunately I cannot help with this but there are members who can and I'm sure one of them will see your post and help you out. Good luck :)
thanks
Looks like im paying citroen them.
Spurry05
Posts: 10
Joined: 23 Sep 2025, 14:44

Re: never had a firmware update

Unread post by Spurry05 »

Done now. Firmware updated v17 maps on.