Hello I'm a little lost with this and know there's a massive thread being dyslexic it was heard to read with old and new info
I have 2020 C5 aircross
firmware showing as 31.09.46.62_NAC-r0 (I don't think its ever been updated)
My car has WIFI
ive tried the app and it will only download maps v17 no firmware update even though its old ,install fails to update
I believe I need to do firmware first ? but lost on which one or how many I need to do or if I need a licence or not
if someone could help me with which firmware I need please
my vin number is VR7**************[VIN obfuscated, can be read by forum staff]
thanks
never had a firmware update
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mickthemaverick
- Moderating Team
- Posts: 20103
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- x 7772
Re: never had a firmware update
Have you asked your dealer if there is an outstanding update for your car? 
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
I used to ride on two wheels, but now I need all four!
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Spurry05
- Posts: 10
- Joined: 23 Sep 2025, 14:44
Re: never had a firmware update
Yes they want £160 to do it.
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Spurry05
- Posts: 10
- Joined: 23 Sep 2025, 14:44
Re: never had a firmware update
Well I actually asked how much it was to update
Are you saying there could be some free outstanding updates
Are you saying there could be some free outstanding updates
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mickthemaverick
- Moderating Team
- Posts: 20103
- Joined: 11 May 2019, 17:56
- x 7772
Re: never had a firmware update
OK, so at least you are not looking for something that doesn't exist. Unfortunately I cannot help with this but there are members who can and I'm sure one of them will see your post and help you out. Good luck 
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
I used to ride on two wheels, but now I need all four!
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Spurry05
- Posts: 10
- Joined: 23 Sep 2025, 14:44
Re: never had a firmware update
thanksmickthemaverick wrote: 23 Sep 2025, 16:15 OK, so at least you are not looking for something that doesn't exist. Unfortunately I cannot help with this but there are members who can and I'm sure one of them will see your post and help you out. Good luck![]()
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Spurry05
- Posts: 10
- Joined: 23 Sep 2025, 14:44
Re: never had a firmware update
Looks like im paying citroen them.Spurry05 wrote: 23 Sep 2025, 16:20thanksmickthemaverick wrote: 23 Sep 2025, 16:15 OK, so at least you are not looking for something that doesn't exist. Unfortunately I cannot help with this but there are members who can and I'm sure one of them will see your post and help you out. Good luck![]()
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Spurry05
- Posts: 10
- Joined: 23 Sep 2025, 14:44
Re: never had a firmware update
Done now. Firmware updated v17 maps on.