Black Screen Infotainment Peugeot 2008 (2023)

[banani]

Hello, im new to this forum and would like to start off with my first post about a dreadful problem with my brand new Peugeot.

Id like to know if someone else had this particular issue, or if its more widely known issue..

So I bought a new Peugeot 2008 Automatic Trans. allure pack 1,2 about a month ago.
Brand new from factory. After a week and about 400km later, the infotainment system was not turning on on an engine start (black screen and touch bar not lit up).
This happened randomly (not on every engine start). It does recover by itself after some driving and turning off the engine and waiting for some time (5mins +).
It is annoying since the infotainment is pretty much useless most of the time (AC control, rear camera, etc…). Force restart does not work if the screen is dead (holding down music key or any other..).

I also checked the ECU type by sending a request for my VIN (see attachment).
Also check the firmware version by VIN (see attachment).
As expected I have the latest FW version that was released in April last year (2022) (see attachment).

I contacted the dealer and insisted to get the problem fixed. It took a loot back and forth exchanges before they have opened an issue and sent it to Peugeot.
They got a reply saying they dont have permission to do anything on the vehicle itself and that they know about this issue already - suposedly its a firmware problem?
So all I can do is wait and hope that next update fixes this. A new vehicle in this state (not working properyl) is unacceptable..

I am really dissapointed because of this. And really worried if update comes any time soon. If you look into a list of updates for the RCC Wave3 it turns out on average its about 1 update per year. And this year (2023) hasnt been any yet.

All in all I wanted to share this to get this “out there” and maybe some feedback, if you had the same issue, or if you have any insight for the problem or any extra information, I would be really thankful if you did.

[GiveMeABreak]

Unfortunately this is the way of things and there's nothing you can do until they sort out a new firmware update.

Because they first have to find the issues (collated from customer feedback via dealerships), then confirm the fault, and then write new software to fix it and then of course they have to actually test it across the various Citroen Peugeot, DS Automobiles vehicles for correct function. So it can take a while to get a new fix.

[thewatson1]

I have exactly the same issue on my new, November 2023, 2008 GT 1.2 petrol automatic.
On the 23rd December 2023 the screen went totally black and will not come on at all.
I have been advised not to use the the car and the earliest my Peugeot agent can fit my car in to be repaired is the second week in February 2024.
The GT is supposed to be the second highest spec, second only to the electric model yet it comes with no built in satnav, not even the subscription TomTom.
There is so much missing in the spec that shouldn't be.
As someone who has had many Peugeot cars over the years and I must say the car drives nicely enough but is seriously let down by the spec.
To say I'm not impressed is an understatement.

[GiveMeABreak]

Surely you would of checked the trim level had everything that you wanted before buying the vehicle? I don't understand how people can make a major purchase like a vehicle and not make sure it has everything they wanted. There are the various trim levels and then there are optional extras. Did you not check the specification over when you bought it?

The other issue is that they change trim level equipment all the time. In your case I believe the previous 2008 models from 2020 had the connected navigation, but the 2024 2008 GT does not:

But to be honest, I wouldn't worry too much. Just get an app like Sygic Navigation and use this via Android Auto or Apple CarPlay which your vehicle has. Basic features are free, including the maps, but for only £14.99 a year, you get all the premium features and that includes like traffic data, Speed limits and warnings, petrol prices and speed camera alerts, road speed warnings etc.

When you consider that Peugeot are now only offering a free 6 month connected service subscription for free, and then after that you have to pay over £100 a year for connected services, it's a no-brainer.

It works brilliantly and I now use this over my factory fitted sat nav as the sygic system has weekly updates for the maps and even includes the ridiculous 20 MPH speed limits now imposed on us, which my Citroen Nav system does not have even with the latest map!

[robertcmion]

Black Screen of death on infotainment system appeared on Saturday. This problem was topped up orange spanner symbol on driver's screen saying there is a fault with blindspot warning light. Car is only 2 months old!! Garage says car needs a new connectivity box which they are ordering for me . Garage/Dealer says another customer has same fault.

[GreySwan]

I have the same Peugeot 2008 and experienced the screen not turning on with ignition. I had limited control (just off and on) over the air con, no music, no Android auto, parking sensors were not working, and also the sounds like indicators and lane warning were very... "analogue" sounding (their sounds must be overridden by the centre console... when it works!!) I called my local peugeot dealer (call centre) they asked have you tried resetting the screen, it will be in the handbook. Waste of my time, wasn't even in the handbook. Called again... 16 weeks until it can be investigated!! So I am booked in.

However, I did disconnect and reconnect the battery and that seemed to be enough to get it back working... for how long I don't know. I have noticed intermittently it is slow to load on ignition. And sometimes it won't pick up my phone, Instead it offers me to mirror my screen... annoying. Intermittently I get gearbox fault warning too but so far it clears itself. Not good though, not good. I'm not sure why I didn't learn my lesson with our 3008 which was burning through a tank of oil in 1k miles. But they are really good looking cars... which won me over. I thought surely i cant get another faulty one... haha!

Fingers crossed for a positive experience at the dealership in 16 weeks time

[Jack8617]

Hello everyone 

I bought a Peugeot 2008 in 2022
bought in a dealership in May 2022

When I started the car I realised that the screen was completely black. I looked on the internet and realised that this was a common problem.

Without wasting any time I called the Peugeot dealership near me, and they told me to come over as this was a common problem and a simple update would solve the problem and that it was covered by the warranty. 

Three days later I went to the dealership and the update was done, it didn't take long, 

It was just a small problem with the update. 

Sometimes you shouldn't try to fix the problem yourself, you should just go to the dealership. 

[GreySwan]

That's really good your dealership did not have a 16 week waiting list. I ended up having to wait around 24 weeks to be seen as they booked me in on a holiday when they weren't open aswell... so unfortunately I couldn't wait 16 weeks, never mind 24 weeks to get heating, navigation, etc etc. I did say to the dealership when I booked in about disconnecting the battery but was advised not to incase it affected my warranty. Then when I took it into the dealership (24 weeks later) I was told disconnecting the battery was the first port of call they suggest doing now! They also did a gearbox software update which was a recall on the car I wasn't aware off. Fingers crossed for no more problems