Radio says “SILENCE”

[emj0hn]

Hi,
I’ve recently been handed down a Citroen C3 Picasso (2014) and it has for the most part been an alright car… until yesterday. I heard a loud pop and no sound has been coming out the car since. The word “SILENCE” appears when the radio is turned on and when a CD has been inserted, it gets stuck on the reading display. Please help as it’s very depressing to drive this car with NO MUSIC

Emma

[xantia_v6]

We probably need to know which audio system is fitted. If you post the VIN we should be able to look it up.

[emj0hn]

We probably need to know which audio system is fitted. If you post the VIN we should be able to look it up.

Sorry!
It’s
VF7**************[VIN obfuscated, can be read by forum staff]
Emma

[GiveMeABreak]

Ok, so you have a basic RD4 system.

I suspect what you have is a speaker symbol with a line through it and the word 'silence'. If that's the case it probably means you have pressed both the volume uip and down buttons together and put it into silent mode.

Pressing the volume up button repeatedly on the stalk control should get it back to normal.

[emj0hn]

it doesn’t seem to work (media stick volume button solution).

[GiveMeABreak]

Use the following procedure to disconnect the battery, but where the timings are indicated, leave it for a good 10-15 minutes before reconnecting and following the reconnection part. I'm hoping that this may reset it back.

BSI Reset / Battery Disconnect / Reconnect Procedure

[Hell Razor5543]

If that does not work you can probably pick up a replacement audio stalk from a scrapyard for a couple of quid (I had to do this for my first C5).