A Selection of Problems

[louisehatescitroen]

Hi all,

I'll preface by saying this is not my car, it my partner's dad's car who lives in NZ so isn't around to fix things. I'm just keeping it ticking over until he gets back, and it's a 2016 Citroen C4 Cactus Flair BlueHDI with a smidge under 60k miles on it. It's purple, if you're interested!

Hoping someone can help me: I'm sure none of these are new issues. The combination of them has me wanting to drive this stupid car off the nearest bridge!

The much-lauded adblue nonsense. Was driving home a couple of weeks ago and the lights came on, I naturally freaked out but the car felt/sounded fine and I hadn't much further to go. I did not get any sort of countdown alarm. This was a Thurs, MOT was booked for the Mon so I knew it was getting looked at soon. Googling taught me the car has an adblue tank, that citroens are pretty much guaranteed to have problems with it due to design flaws (that weren't recalled?!), that people end up paying 1000s to NOT fix it, and that I was in for a world of pain getting it sorted.
I didn't even know the car had an adblue tank, 'cleverly' hidden in the boot under the spare wheel! It has only done about 5k miles since it's most recent service, but I ordered a 10L drum and whacked it in anyway. Emissions light (urea) stays on, engine light stays on. MOT garage says it's a known issue, that the tank is fine but the sensor is dodgy but it kinda has to be Citroen that resets it. They can't pass the MOT with the warning still on.
Booked it in for a service and diagnostics with Arnold Clark Citroen in Linwood, they've came back today and said it needs the best part of £1800 worth of parts fixed. I mean, no. I know that's not right. I asked my partner (who'd made the appts and spoken to Citroen etc) to ask them if they did the diagnostics with the car at the right temperature, and to hang onto it until we speak to Citroen directly. I don't even know where there is an official non-dealer Citroen mechanics/garage place in the central belt of Scotland?
What is my best plan of attack here? Is it worth the 'guided diagnostics', whatever that entails? How do I get Citroen to cover the costs, as this really should have been a recall issue (I can't believe it wasn't) and it's their own crappy design that's causing all their cars to need the same thousands of pounds worth of repairs before they hit double digits? The MOT garage were fairly certain it was just the sensor that's gone rogue and needs reset but I don't even know how best to go about that!

Yours in frustrated desperation,
Louise

PS: VIN for mods is VF7**************[VIN obfuscated, can be read by forum staff]

[Ross_K]

Booked it in for a service and diagnostics with Arnold Clark Citroen in Linwood, they've came back today and said it needs the best part of £1800 worth of parts fixed. I mean, no. I know that's not right.

This sounds about right for them. I had a similar experience many years ago at the same branch.

All I can say without being sued by them is...run away.

I don't even know where there is an official non-dealer Citroen mechanics/garage place in the central belt of Scotland?

I think Citroen Services are still on Farmeloan Road in Rutherglen. They'd be my recommendation.

Tuga garage in the West End of Glasgow. Never used them but their website says that they're Citroen specialists: https://www.tugagarage.com/about

There used to be another Citroen guy near Ibrox but the name escapes me.

[mickthemaverick]

This is the forum's map showing locations of garages recommended by members, it may help Good Luck

https://www.google.com/maps/d/viewer?ms ... ayhdCU&z=6

[GiveMeABreak]

I have split the original post and moved the relevant portion to the Telematics section here:

viewtopic.php?p=736045#p736045