Hi all
I am having a few issues with Diagbox following install. I’ve looked through the forum but can’t find anything that appears to help.
I have purchased a new VCI, full chip revision C, I’m running a Windows 7 laptop with no previous versions of lexia/Diagbox ever having been installed. I have installed Diagbox and all updates up to V07.58. VCI have ver 4.3.2 firmware.
My issue is that when I plug the VCI in and start Diagbox, I select the vehicle and get the following error:
Access to Vehicle Communication Card impossible.
Have I missed a step or is there a known fix for this?
Regards
Diagbox Access to Vehicle Communication Card
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Re: Diagbox Access to Vehicle Communication Card
This sounds like a permissions issue during installation.
When you installed (with admin rights I hope) you would of got a lot of firewall requests. If these were skipped or not allowed through, then the firewall will block all the communication from the ports.
Plug in the USB into each USB port on your laptop and allow the drivers to install, unplug and repeat on the other ports.
When you installed (with admin rights I hope) you would of got a lot of firewall requests. If these were skipped or not allowed through, then the firewall will block all the communication from the ports.
Plug in the USB into each USB port on your laptop and allow the drivers to install, unplug and repeat on the other ports.
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Marc
Marc
Re: Diagbox Access to Vehicle Communication Card
Thanks for the advice.
The account on the laptop is an admin account. My firewall was turned off during install and when I turned it on and tried a different port I got the “Allow through firewall” requests, I allowed them all but still getting the same message in Diagbox.
The account on the laptop is an admin account. My firewall was turned off during install and when I turned it on and tried a different port I got the “Allow through firewall” requests, I allowed them all but still getting the same message in Diagbox.
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C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow - x 5644
Re: Diagbox Access to Vehicle Communication Card
Ok, so next, go into power settings - advanced section - and make sure setting for USB ports is not set to selectively suspend - disable all power saving on these, as that can also switch the ports off if under battery power.
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Marc
Marc
Re: Diagbox Access to Vehicle Communication Card
Hi all.
So I have come back to this after a month or so. Decided to uninstall, run the cleaner and start again.
Installed v7.01 and when I try to activate it says:
Error during installation of lexia. You have to reactivate to restart the installation.
Should I be running the install media as admin (right click and run as)?
And should I leave the interface unplugged?
So I have come back to this after a month or so. Decided to uninstall, run the cleaner and start again.
Installed v7.01 and when I try to activate it says:
Error during installation of lexia. You have to reactivate to restart the installation.
Should I be running the install media as admin (right click and run as)?
And should I leave the interface unplugged?
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C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow - x 5644
Re: Diagbox Access to Vehicle Communication Card
What vehicle were you having issues with using it on in your first post by the way?
You don't need it plugged in to install.
Make sure Windows 7 is fully patched using the last available (Service pack 3)
Make sure no residual previous installation files are on the computer - uninstall Diagbox first using uninstall programmes in the Control Panel
Then use DB cleaner to tidy up the registry and any orphan files.
Disable all anti Virus software including Windows Defender
Allow ALL firewall requests
Ensure network / Wifi card is enabled (but not connected to the internet) and ensure that it is not set to automatically connect to the internet.
Run the installation as Administrator
Run the updates as Administrator
You don't need it plugged in to install.
Make sure Windows 7 is fully patched using the last available (Service pack 3)
Make sure no residual previous installation files are on the computer - uninstall Diagbox first using uninstall programmes in the Control Panel
Then use DB cleaner to tidy up the registry and any orphan files.
Disable all anti Virus software including Windows Defender
Allow ALL firewall requests
Ensure network / Wifi card is enabled (but not connected to the internet) and ensure that it is not set to automatically connect to the internet.
Run the installation as Administrator
Run the updates as Administrator
Please Don't PM Me For Technical Help
Marc
Marc
Re: Diagbox Access to Vehicle Communication Card
I’m installing on windows XP machine. I have uninstalled again and running through the above now.
Re: Diagbox Access to Vehicle Communication Card
I’m still getting the same error when activating
Re: Diagbox Access to Vehicle Communication Card
Ok, tried a different version of Diagbox and it’s gone past the activation, just waiting for it to finish so looks like it was a duff install media
Re: Diagbox Access to Vehicle Communication Card
I have successfully installed Diagbox prior to any updates, and as soon as I say No to updates it gives me the message “access to the vehicle communication card impossible, validate to try again or cancel to ignore.”
I’m assuming this is not normal
I’m assuming this is not normal
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Re: Diagbox Access to Vehicle Communication Card
Try unplugging and than plugging in the USB cable (and then click on validate). One thing that can help is if you plug the USB cable into each USB port in turn. Then (if the system decides to play ball) it will (usually) recognise the VCI regardless of which port it is plugged into.
James
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ex BX 1.9
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ex Xantia 2.0HDi LX
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Yes, I am paranoid, but am I paranoid ENOUGH?
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Re: Diagbox Access to Vehicle Communication Card
Thanks Hell Razor, everything looks like it’s working as it should now. Just installing all the updates.