no dialogue on global test

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harryp
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no dialogue on global test

Post by harryp »

Have searched the forum but not found an answer.
Expecting to do a diagnostic for a forum member tomorrow, so thought I had better do a run on our 63 plate C4 Picasso. The laptop is only used for Diagbox and nothing else and was last used in 2018 prior to MOT, just in case....
All I get now is "No Dialogue" on every ECU on Global test. :cry: :cry: :cry:
Have checked the laptop over, no faults reported, the WiFI module is not present so no internet coms. No use inbetween, so guess nothing has changed from last use to this.
HELP. What can have gone wrong?
All/any suggestions welcome, especially ones that will fix the problem. :)
Thanks, Regards H
Regards, Harry

2000 Nov Forte HDI 110 hatch in Wicked Red; currently SORN
2000 Mar Exclusive HDI hatch in Quartz; currently SORN
2013 C4 Picasso Excl E
Peugeot 207cc 1.6 Roland Garros
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Hell Razor5543
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Re: no dialogue on global test

Post by Hell Razor5543 »

It is always possible that the fuse for the diagnostics port has failed.
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Paul-R
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Re: no dialogue on global test

Post by Paul-R »

What version of Diagbox are you running? Do you know whether you have a full chip interface? Do you know whether it is a Rev C chipset?

How long ago did you buy the Diagbox? What is the newest vehicle that you have been able to use Diagbox on prior to this?
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GiveMeABreak
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Re: no dialogue on global test

Post by GiveMeABreak »

Harry, can you clarify that it was the 63 Picasso you last used it on, or a different vehicle?
Please Don't PM Me For Technical Help

Marc
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harryp
(Donor 2022)
Posts: 687
Joined: 07 May 2011, 16:03
Location: Telford, United Kingdom
My Cars: Forte HDI 110 hatch in wicked red, SORN
Exclusive HDI hatch in quartz, SORN
C4 Picasso Exc E, Wifes
Peugeot 207cc
x 73

Re: no dialogue on global test

Post by harryp »

Same vehicle Marc.
Internet keeps dropping out making life more difficult than it needs to be.
Regards, Harry

2000 Nov Forte HDI 110 hatch in Wicked Red; currently SORN
2000 Mar Exclusive HDI hatch in Quartz; currently SORN
2013 C4 Picasso Excl E
Peugeot 207cc 1.6 Roland Garros
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harryp
(Donor 2022)
Posts: 687
Joined: 07 May 2011, 16:03
Location: Telford, United Kingdom
My Cars: Forte HDI 110 hatch in wicked red, SORN
Exclusive HDI hatch in quartz, SORN
C4 Picasso Exc E, Wifes
Peugeot 207cc
x 73

Re: no dialogue on global test

Post by harryp »

Previous reply didn't go.
Will check fuse in morning, if I can find it. Looks nothing like handbook and plugs have to be removed to access.
Lexia is fully chipped from Diagnostics and was working last year!
Regards, Harry

2000 Nov Forte HDI 110 hatch in Wicked Red; currently SORN
2000 Mar Exclusive HDI hatch in Quartz; currently SORN
2013 C4 Picasso Excl E
Peugeot 207cc 1.6 Roland Garros
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GiveMeABreak
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My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5721

Re: no dialogue on global test

Post by GiveMeABreak »

When you use Diagbox, Harry, make sure the WiFi adapter is enabled and switched on, but make sure it does not have a connection to your router.

Disabling or switching the adapter off can prevent Diagbox from working.

Next, if you have more than one USB port in your laptop, make sure you have allowed the driver to install on each USB port on the laptop. Windows should try and install the driver once it detects the USB in the port - allow it to install. Make sure you have not got power saving switched on, as this can switch off power to the USB ports to increase battery life.

Try again with the laptop connected to mains supply via an extension if you have one.

Just a few suggestions to try.
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Marc
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RichardW
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Re: no dialogue on global test

Post by RichardW »

Make sure the car is not in Eco mode.... At least have the ign on, if necessary start the engine.
Richard W
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