That's ok then, it is the 32 bit version, which eliminates some possibilities.
I assume you installed it with admin rights and that this was a clean installation of Diagbox (i.e. you're not installing this over another version / or over a previous failed installation? If so we need to clean the previous installation thoroughly before reinstalling. If you have only installed it once, did you get the software activated when you installed the version 7.01 / 7.02? When you launch Diagbox, it should say 'checking for activation ....' if it is activated the message should disappear. If not activated you will keep being asked to activate.
If the above is ok:-
There could be several other causes for the error, and in order of the least hassle, I would suggest the following:
It is possible that you have a bit of malware or a virus that is blocking certain functions. I had somebody who had a virus on their Lexia laptop that was interfering with the software and the same issue was happening. After cleaning the virus all was well. You can follow this link if you want an offlline checker from Microsoft without actually installing a virus checker onto the laptop:
http://windows.microsoft.com/en-gb/wind ... er-offline
Download the 32 bit version of the tool. It is an offline scanner that will guide you through creating the media. If you have a spare flash drive, use this. It would help if you can make sure the flash drive is virus free - ideally a desktop PC with a virus checker on to scan the USB flash drive. Follow the instructions and let it boot off the flash drive and check the laptop.
If this comes up clean then I would suggest a thorough removal of Diagbox (there is a Diagbox Cleaning Tool) that will remove the folders and the registry entries of the software. If you want some help let me know and I can do a dial in with you using Teamviewer:
https://www.teamviewer.com/en/download/windows/
Just send me a PM with the code and password.
My version of Windows is not supported by this program....
up!
