I had a mild dose of that with HMRC
and the notorious self assessment phone line, eventually resorting to using the using the phrase "I want to speak to someone!" and I am no longer interested in selecting any of your options to ensure my call is routed to the right place. That was after following that route and three or four times in a row and being dropped in the automated "go to www dot gov dot uk backslash what-ev-er followed by ...goodbye!The process of the automated voice recognition responses to guide you through a list of options is even more stressful than the good old press one for this and 2 for that and so on, or if you want to speak to one of operators press 6.
Regards Neil
